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Incident Reports

Overview of current and past incident reports.

Current Incident Report/s

Last Updated: 09:57 11/11/2022
Update: November 10, 2022

We released a fix for both Android and iOS that enables all audio memories recorded with Capsll Audio recorder  to be saved on customer’s devices so they can be retrieved in case of an upload failure.


 
Incident

Some customers on Android and iOS are experiencing issues uploading audio memories to their Capslls, and some customers may be experiencing data loss when an upload of an audio memory fails.   

Issue Summary

On October 31 2022 at 7:00 AM ET,  an issue was reported that some customers are experiencing issues uploading audio memories to their Capslls. This issue may cause some uploads of the audio memories recorded with the Capsll app audio recorder to fail and some of you may lose the recorded memory permanently. This problem is impacting our customers on both Android and iOS. 

Solutions

Our team has identified the cause for both issues and we are working on the following fixes. 

  1. We will enable all audio memories recorded with Capsll Audio recorder  to be saved on customer’s devices so they can be retrieved in case of an upload failure. This fix is currently in development and we will roll it out to production as soon as it’s ready. 
  2. Once that fix is rolled out, we are going to work to optimize the upload process for Capsll memories to prevent these issues happening again. Timeline for the fix TBD. 

As soon as we have a timeline for the fixes outlined above defined we will update this document and send an email communication. 

Past Incidents

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