Overview of current and past incident reports.
03/07/2023: App Store have approved the update and it has been released to the Store. We urge all users to update ASAP.
03/06/2023: Still awaiting review by App Store & Play Store
03/05/2023: Still awaiting review by App Store & Play Store
03/04/2023: Update submitted to both App Store & Google Play Store/ Awaiting Review
03/03/2023: Fix update to be submitted to App Stores 03/04/2023 AM CT – Quality Assurance testing underway
Some customers using an iPhone 12 mobile device are experiencing an issue during the sign up process for an account. When they get to the screen where they need to enter their date of birth, they encounter a grey screen instead of the calendar picker. If the user exits out of the app and re-enters, they are shown the same grey screen preventing them from continuing.
On March 1 2023 at 9:30 PM MST, an issue was reported that some customers, using iPhone 12 mobile devices were experiencing signup issues. They are unable to complete the signup process because they encounter a grey screen instead of the date picker to enter their date of birth. This issue is isolated to iPhone 12 users on iOS
Our team has not been able to replicate the issue but have taken the decision to rewrite the code for this specific calendar plugin.
An update will most likely be submitted March 3, 2023 PM. All users will be notified by email communication once the update is available in the Apple App Store.
We released a fix for both Android and iOS that enables all audio memories recorded with Capsll Audio recorder to be saved on customer’s devices so they can be retrieved in case of an upload failure.
Some customers on Android and iOS are experiencing issues uploading audio memories to their Capslls, and some customers may be experiencing data loss when an upload of an audio memory fails.
On October 31 2022 at 7:00 AM ET, an issue was reported that some customers are experiencing issues uploading audio memories to their Capslls. This issue may cause some uploads of the audio memories recorded with the Capsll app audio recorder to fail and some of you may lose the recorded memory permanently. This problem is impacting our customers on both Android and iOS.
Our team has identified the cause for both issues and we are working on the following fixes.
As soon as we have a timeline for the fixes outlined above defined we will update this document and send an email communication.
If you would like to request an interview or if you have a media question, please fill out the short form below to contact our press team.
This form is meant for press inquiries only. Any other use of this form will not be answered.
Get notified when the full featured Capsll App goes LIVE!
If you have a media question, please fill out the short form below to contact our press team.
This form is meant for press enquiries only. Enquiries not from publications will not be answered.
